Effective Date: 1/1/2023
1. Information We Collect:
1.1 Personal Information:
We may collect personal information from you when you interact with our website, such as when you submit a contact form, request a quote, or sign up for our services. We may collect personal information from customers and website visitors, including but not limited to:
Contact information (address, email address, phone number)
Billing and payment details
Pest infestation details
Service history and preferences
1.2 Non-Personal Information
We may also collect non-personal information about your visit to our website, including your IP address, browser type, operating system, and browsing behavior. Non-personal information may be used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use. This information is collected to help us understand and enhance the functionality and user experience of our website.
1.3 Non-Personal Website Information:
When you visit our website, we may collect certain information automatically, such as:
Browser type and version
Date and time of your visit
Website navigation patterns
2. How We Use Your Information:
2.1 Personal Information
We may use the personal information collected to:
Provide and deliver our pest management services
Process and fulfill your requests and inquiries
Communicate with you regarding your appointments, payments, and service updates
Send you promotional offers, newsletters, and other marketing communications (with your consent)
Improve our services, website, and customer support
Comply with legal obligations and enforce our terms and conditions
2.2 Non-Personal Information
2.3 Service Provision:
We use your personal information to provide pest control services, including:
2.4 Customer Support:
Non-personal information may be used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use. This information helps us understand and enhance the user experience on our website.
Carrying out treatments
Communicating with you regarding our services
We may use your information to respond to inquiries, provide customer support, and address any concerns or complaints.
2.5 Marketing and Communication:
2.6 Improving Our Services:
3. Information Sharing and Disclosure:
3.1 Third-Party Service Providers:
3.2 Legal Requirements:
3.3 Business Transfers:
With your consent, we may use your contact information to send promotional materials, special offers, newsletters, or other communications related to our services. You can opt out of receiving such communications at any time.
We may analyze and aggregate customer information to improve our services, enhance customer experience, and develop new pest control solutions.
We may engage third-party service providers to assist in delivering our services, payment processors, IT support, and marketing agencies. These providers may have access to your personal information to perform their functions and are obligated to maintain the confidentiality and security of your information.
We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or subpoena.
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will ensure appropriate measures are taken to protect your privacy rights in such circumstances.
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies:
6. Third-Party Links
7. Children's Privacy
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the information.
8. Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. To exercise these rights or if you have any privacy-related questions or concerns, please contact us using the information provided below.
9. Contact Us